How are your products made?
Each Mustaine cardholder is a work of art, meticulously handcrafted by highly experienced artisans. This attention to detail ensures superior quality and a truly unique product.
Where are your workshops located?
We take pride in our artisanal heritage. Currently, we operate two main workshops: one in Madrid and another in Bangkok, where our skilled craftsmen bring each design to life.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer payment options through PayPal and other secure online payment gateways.
Can I modify or cancel my order after it has been placed?
We begin processing orders as soon as they are placed to ensure quick delivery. Therefore, we cannot guarantee modifications or cancellations. If you need to make a change, please contact our customer service team immediately, and we will do our best to assist you.
How do I know my order is confirmed?
After placing your order, you will receive an email confirmation with all the details, including your order number. Please check your spam folder if you don't see it in your inbox.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary based on the destination. You can find the exact details at checkout.
How long will it take for my order to arrive?
We process and ship orders within 1-2 business days. Delivery times depend on your location and the selected shipping method. You will receive a tracking number once your order is shipped to monitor its progress.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item within 30 days of delivery for a full refund or exchange. The item must be unused and in its original packaging.
How do I initiate a return or exchange?
Please visit our Returns page [add link here] and follow the instructions. You will need your order number and email address to begin the process.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.
I have a question that isn't on this list. How can I contact you?
We are always here to help! You can reach our customer support team by sending an email to [Your Email Address] or by using the contact form on our website.
